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Client Services Manager

Job Summary
Effectively and efficiently manage all aspects of client services (people, processes and systems) to improve and maintain a high standard of customer service. Work cross functionally with front office and operations personnel to identify and implement solutions to improve overall operational efficiency.

Job Duties / Responsibilities

  • Investigate and analyze production errors in order to identify possible changes in equipment, supplies, or procedures that may be necessary to prevent re-occurrence.
  • Monitor department work load and suggest adjustments in assignments as needed.
  • Act as a liaison between department employees and senior management with regards to suggestions, concerns, and conflict resolution.
  • Work with internal and external customers to maintain a streamlined, accurate workflow.
  • Maintain Project Management duties.
  • Develop and maintain Customer Service Procedure Manual/Training Manual.
  • Insure that all company and job related procedures are being adhered to.
  • Serve as administrator for Forest Stewardship Council certification including related policy, procedures and training.
  • Recommend plans that will increase productivity, efficiency, safety, cost savings and quality.
  • In conjunction with the Vice President of Sales and Marketing, develop and maintain work standards as a basis for evaluating employee performance.
  • Any other duties deemed necessary.

Qualifications

  • Minimum of High School Diploma or equivalent, Bachelor’s Degree in related field preferred.
  • Minimum 2 years supervisory experience in print related field.
  • Excellent verbal, written, interpersonal and leadership skills.
  • Highly motivated self-starter.

Physical / Mental / Technical Requirements

  • Knowledge of offset printing process, printing papers, characteristics and uses.
  • Working knowledge of a PC computer/software and basic office equipment.
  • Ability to apply problem solving in both a team atmosphere as well as individually.
  • Physical requirements include primarily desk work and ability to use office equipment.
  • Ability to work under the pressure of deadlines and schedules.
  • Excellent verbal, written, interpersonal and organizational skills.

Relationships
Daily contact with personnel from all departments as needed to meet customer demands. Reports to the Vice President of Sales and Marketing.

Scope
To maintain a competitive position, APC is required to continually monitor, evaluate and improve processes. All employees have the responsibility to actively contribute to the company’s continuous improvement process and are encouraged to approach any manager with suggestions or concerns.
This job description is a summary only. Employees may be asked to perform any other duties as required.

Work Hours

8:00am to 5:00pm, Monday - Friday

An Equal Opportunity Employer

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